Client Journey

Job status and communication

Internal changes and client notifications are intentionally separate in this prototype.

Client journey

Team workwear range

True Vine · truevine@example.com
accepted

Prototype only: changing status and simulating an email are deliberately separate actions. No email is delivered.

Status changes add history only. They do not notify the client.

Client communication

Prepare a working-copy update for truevine@example.com without changing the status.

Journey history

    Update status & notify client

    After confirmation, this prototype adds both a status and simulated-email event.