Client Journey

Job status and communication

Internal changes and client notifications are intentionally separate in this prototype.

Client journey

Product launch website

ResScout · rescout@example.com
in progress

Prototype only: changing status and simulating an email are deliberately separate actions. No email is delivered.

Status changes add history only. They do not notify the client.

Client communication

Prepare a working-copy update for rescout@example.com without changing the status.

Journey history

  1. project accepted2026-07-03 · Creative team

    Project accepted and opened.

  2. onboarding received2026-07-02 · Bare Designs

    Sample onboarding enquiry received.

Update status & notify client

After confirmation, this prototype adds both a status and simulated-email event.