Client Journey

Job status and communication

Internal changes and client notifications are intentionally separate in this prototype.

Client journey

Spring campaign

Pablo's Pizza · pablo@example.com
client review

Prototype only: changing status and simulating an email are deliberately separate actions. No email is delivered.

Status changes add history only. They do not notify the client.

Client communication

Prepare a working-copy update for pablo@example.com without changing the status.

Journey history

  1. client update sent2026-08-15 · Creative team

    Client review update simulated.

  2. status changed2026-08-14 · Creative team

    Status changed internally; no client update was sent.

  3. onboarding received2026-08-03 · Bare Designs

    Project brief received.

Update status & notify client

After confirmation, this prototype adds both a status and simulated-email event.